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Shipping & Tracking

Delivery

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis. 

We deliver to most places in the world. You shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.

TRACKING

Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier’s tracking system.

Tracking numbers generate when a shipping label is printed at our facility—keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed. 

Note that international shipment tracking may take up to a few days to display any updates but that doesn’t necessarily mean the shipment is lost.

Lost or Damage

The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your (if you are a User) or your Customer’s (if you are a Merchant) responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Hustle Franklins will not make any refunds and will not resend the Product. For Users in the European Economic Area the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.

If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of (or credit to the Member’s account for) the lost Product in compliance with Hustle Franklins Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 

FULFILLMENT

Fulfillment takes 2-7 business days. We ship nearly 98% of our orders within 5 business days, and more than 50% of our orders are shipped within 3 business days or less.

Additionally, there may be limited availability of same-day fulfillment on certain local holidays and high-volume shopping days including, but not limited to, Thanksgiving Day, Christmas Day, New Year’s Day, Black Friday, and Cyber Monday.

Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Average time for delivery may be shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.